Accessibility Statement

Last updated: 25/06/2025

Nestlé strives for accessibility for all users. We are working on a continuous improvement of the user experience by implementing the relevant standards for accessibility.

Please contact us if you encounter any barriers while using our website. We look forward to your feedback and will use it as a basis for further improvements.

1. Conformity Status

This website partially complies with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This means that some features or parts of the content do not yet fully meet the mentioned accessibility standard. The features and content that are not accessible are listed in the section 'Known Limitations'.

2. Measures to promote accessibility 

We are striving to improve accessibility by taking measures such as: 

•     Ongoing improvements to eliminate accessibility barriers.
•     Collaboration with external agencies for accessibility.
•     Regular checks of our website for accessibility.

Here are some features of this website that make it easier for you to use our offers:

2.1. Access keys 

Using the access keys, you can go directly to different areas of the page without having to use the mouse. To do this, hold down the Alt key (PC) or the Ctrl and Option keys (Mac) and then use one of the keys listed below: 

•    Access key 1 – Main content
•    Access key 2 – Main menu
•    Access key 3 – footer
•    Access key 4 – Start of page

2.2. Enlargement
  
With the zoom function, you can enlarge or reduce the website:

• If you are using a PC, hold down the CTRL key and scroll the wheel of your mouse up or down to zoom in or out. Alternatively, you can press the CTRL key and + on your keyboard at the same time to zoom in, or the CTRL key and – to zoom out.

• If you are using a Mac, press the Option, Command and = keys on your keyboard simultaneously to zoom in, or Option, Command and - to zoom out.

2.3. Dark mode 
 
We offer you the flexibility to choose between light and dark displays. You can activate the Dark Mode by moving the slider at the top of the website. In poor lighting conditions, the website may be more readable in Dark Mode. Dark Mode can also help reduce strain on your eyes and improve the user experience for visitors with visual impairments.

Alternative: 

2.3 Colour adjustment and contrast regulation 

Through your screen settings, you can adjust the colour settings to improve the readability of the website and ease the strain on your eyes.

2.4. Flexible Alignment 

Our website supports both portrait and landscape orientation on mobile devices to enhance user-friendliness.

2.5. Support for screen readers 

Most of the content on the website is compatible with common screen readers such as JAWS and NVDA, to reduce barriers for users with visual impairments.

2.6. Compatibility with speech recognition software 

Our website supports navigation with speech recognition software and allows you to control it through voice commands.

2.7. Keyboard Navigation 

You can navigate the entire website using the keyboard without having to use a mouse or a touchpad.

3. Known limitations 

Despite our efforts for website accessibility, we unfortunately cannot exclude limitations, among others:

•    Some PDF documents may not be fully readable by screen reader software.
•    For some of our video and audio content, transcripts may not be available.
•    Some of our video content may not have subtitles.
•    Some images may not have alternative text descriptions.

4. Browser compatibility 

In implementing our website, we have taken into account the compatibility of assistive technologies with the main current web browsers. For the best possible user experience and security, please keep your browser version up to date and take security measures such as installing antivirus software.

5. Ongoing Monitoring

Even in the development of new features and content, we consider accessibility, conduct regular checks based on the applicable accessibility standards, and incorporate user feedback into ongoing improvements.

6. Contact for help and feedback 

If you have difficulties displaying or using content on this website or if you notice a function or content that you believe is not fully accessible, please feel free to contact us via one of the following options:

  • Contact form
  • Lily’s Kitchen Europe GmbH
    Baseler Strasse 46
    D-60329 Frankfurt am Main
  • Tel.: +353 1513 3343 (German-speaking customer service, standard tariffs from German landline or mobile networks apply)
  • Mail: hello@lilyskitchen.com

Please indicate how we can reach you and on which page or function you encountered barriers. Furthermore, a brief description of the problem and information about the technology you are using (e.g. type and version of your assistive technology as well as type and version of the web browser used) would be very helpful. We sincerely thank you for your support! 

7. Competent market surveillance authority

Responsible is the "Market Surveillance Authority of the States for the Accessibility of Products and Services" (MLBF) based in Magdeburg.